Terms & Conditions

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Terms & Conditions

Tunnel Wash General Terms & Conditions

Tunnel Wash is a professional vehicle express tunnel washing service that uses the very latest in high-tech express tunnel wash systems to keep your vehicle safe from damage during the wash cycle.

Procedure during Wash

Your health and safety are our primary concern at Tunnel Wash. You must follow all directions by our attendants while on the premises and comply with our health and safety policy at all times. Our health and safety policy can be found on our website at www.tunnelwash.co.nz or in our onsite office. 
During the wash process please:

  1. a) follow all directions from signs, our attendants, and on your radio 
    b) remain in your vehicle unless instructed otherwise by our attendants. Failure to do so may result in damage and/or injury
    c) leave your vehicle running and in NEUTRAL
    d) ensure vehicle brakes are NOT engaged 
    e) set your steering wheel so your vehicle drives forward and do not interfere with it at any time 
    f) keep your radio on and tuned to our prescribed channel 
    g) When you see the light turn green at the completion of the wash, put your car into “drive” and exit the Tunnel Wash.                                                       
Limitation of Liability 

Vehicles

At Tunnel Wash, we consistently exercise the utmost care with every customer’s vehicle. However, given the varying condition of the vehicles entering our premises, Tunnel Wash will not be liable for any damage or loss caused or related to any:

  1. pre-existing damage whatsoever including but not limited to:
  2. a) cracked, chipped, or tinted windows
    b) cracked or faulty bonnets, windshields, headlight protectors, loose mud-flaps, side skirts or bumpers
    c) Paintwork - oxidised, chipped, blistered, flaked, corrosive or non-existing clear coat deposits
  3. windscreen adhered accessories such as GPS’s, mirrors, etc
  4. windows, sunroofs, open well-side utes, left open during the car wash; 
    4. automatic door locks, kill switches or alarms;
    5. any non-factory installed items, or modifications including but not limited to:
  5. a) antenna’s 
    b) Roof accessories – vehicles fitted with roof accessories to the roof of the vehicle or deck of the vehicle, will not receive a top wrap or top chamois, to prevent damage to vehicles. Tunnel Wash is not liable for any damage to roof accessories or damage caused to the vehicle.
    c) vehicle graphics
  6. Collisions in the Tunnel Wash caused by your fault or negligence
  7. We are not liable for any damage or breakages caused to any vehicle over 10 years of age. Including but not limited to hard plastics, wiper arms, mirrors, rubber sills etc.
  8. If you suspect any damage of any kind has occurred to your vehicle at Tunnel Wash you must report this to our staff before leaving the premises. Tunnel Wash will not be liable for any damages of any kind to your vehicle after your leaving the premises.

If you believe your vehicle will have an issue with any of the above limitations, please kindly advise one of our customer service attendants in order for Tunnel Wash to take the necessary precautions to prevent any further damage or loss.

 

All users must remain in vehicle at all times whilst in the Tunnel Wash.                                       

General
  1. Tunnel Wash will not be liable for any damage, injury, or loss, including death, to person or property, that is caused by the customer breaching or failing to comply with our instruction, or terms and conditions, and in particular our health and safety policy.
  2. You agree to indemnify Tunnel Wash for any liability resulting from damage or injury to a third party caused in whole or part by your fault or negligence to comply with our instructions, or terms and conditions, and in particular our health and safety policy.
  3. Tunnel Wash will not be liable for any consequential or special loss, or loss of profit whether in contract, tort, equity or otherwise. 
Acceptance

By using our services these general terms and conditions of trade are deemed accepted by you including our privacy policy and health and safety policy which can be found on our website at www.tunnelwash.co.nz  or in our onsite office. 
Tunnel Wash appreciates your acknowledgement and acceptance of the above terms and conditions prior to entering our premises.
                                                                           

Return & Refund Policy

Pre-paid Wash Cards purchased are non-returnable and non-refundable.  Please do not send your purchase back to us.  Tunnel Wash is not responsible for lost, stolen, damaged or for any unauthorised card use.  The cards can be re-charged either at 530b Sawyers Arms Road, Christchurch or 429 Selwyn Street, Christchurch for additional washes.

Prices

All prices are as advertised, in NZ dollars and include GST. 

Delivery

You can purchase the Pre-paid Wash Cards from our website and choose to have them couriered to your address or you can pick up from 530b Sawyers Arms Road, Christchurch.

Courier Delivery

Delivery is a flat fee per order of $5.00 for courier (within Christchurch) and will be displayed on the checkout page before you complete your order.

This price is subject to change without notice and any new price will be displayed on the website at checkout.

Pick Up

Pick up from the Tunnel Wash at 530b Sawyers Arms Road, Harewood, Christchurch.  You will have the option to select ‘Pick up’ at Checkout before you complete your order. 

Dispatch

Pre-paid Wash Cards are dispatched by courier within 24 hours after you place your order online.

If you have chosen to Pick up your Pre-paid Wash Cards, you will be notified by email/phone, within 24 hours, that your order is ready to pick up from 530b Sawyers Arms Road, Christchurch.

Tunnel Wash has no control over the delivery process once Pre-paid Wash Cards have been dispatched.

Our website is fully automated, Pre-paid Wash Cards cannot be adjusted once an order has been made.

If you have any queries regarding the delivery process please email info@tunnelwash.co.nz

 

WEEKLY WASH CLUB Terms and Conditions
  1. WEEKLY WASH CLUB allows one wash each week during a monthly period for the registered vehicle.
  2. WEEKLY WASH CLUB is purchased with a credit card only. The fee for the first month is charged to the customer’s credit card following acceptance of the terms of use. The first month payment includes a one-off setup fee.
  3. The monthly fee is charged to the same card automatically each month until the agreement is ended by either party.
  4. Entering into this agreement allows us to use license plate scanning to recognise your vehicle entry to the Tunnel.
  5. To cancel a membership the customer must make their request in writing via email to Tunnel Wash or at any time within the Tunnel Wash app. The customer’s request must be received 14 days before the next billing date. No refund or credit is given for any unused portion of a plan due to early cancellation. If you cancel your membership before your next billing date you may continue to use the wash until your expiry date.
  6. The customer must contact Tunnel Wash to change any information details (eg: vehicle, email, or credit card information) that might affect their membership. Customers using the Tunnel Wash app may update their own credit card information, from within the Tunnel Wash app.
  7. If Tunnel Wash is unable to charge a credit card for any reason, we have the right to continue the attempt to process payments until such time that we receive communications from you to terminate this agreement, as per clause 5.
  8. The customer must notify Tunnel Wash if the registered vehicle’s number plate is damaged or changed, the vehicle is sold, or the windscreen is replaced. The number plate will be de-activated and a new number plate loaded.
  9. If a number plate is tampered with or used in any way inconsistent to these terms and conditions, the agreement will be terminated, and all monies paid will be forfeited. If a number plate is misused on an unauthorised vehicle, additional charges will be charged to the customers credit card on a cost recovery basis. 
  10. WEEKLY WASH CLUB is valid at any Tunnel Wash during normal business hours. Tunnel Wash is closed on all public holidays and annual Christmas closedown period. Tunnel Wash may also close during inclement/severe weather conditions, or for any unforeseen circumstances if necessary.
  11. Tunnel Wash is able to transfer the membership billing to the Tunnel Wash location that is used the majority of the time with seven days written notice to the customer.
  12. No other coupons, discounts, or special offers are valid with the WEEKLY WASH CLUB except any promotion on the set up fee which is only redeemable at the time of commencement of a membership.
  13. We are able to change our pricing and terms and conditions without notice, including hours of operation. In the event that pricing or terms and conditions change, the new information will be posted on the Tunnel Wash website. Price changes will take immediate effect for new customers and may apply from the next billing date for existing customers.
  14. By agreeing to these terms and conditions you also agree to our general terms and conditions that can be found on our website at tunnelwash.co.nz or in our onsite office. 
  15. Tunnel Wash may terminate the agreement at any time if the customer fails to comply with our terms and conditions. 
  16. Tunnel Wash is operated in New Zealand. All prices are GST inclusive.

 

                                                                                                                         

FLEET WASH CLUB Terms and Conditions
  1. FLEET WASH CLUB allows three washes each week during a monthly period for the registered vehicle.
  2. FLEET WASH CLUB is purchased with a credit card only. The fee for the first month is charged to the customer’s credit card following acceptance of the terms of use. The first payment includes a one-off setup fee.
  3. The monthly fee is charged to the same card automatically each month until the agreement is ended by either party.
  4. Entering into this agreement allows us to use license plate scanning to recognise your vehicle entry to the Tunnel.
  5. To cancel a membership the customer must make their request in writing via email to Tunnel Wash or at any time within the Tunnel Wash app. The customer’s request must be received 14 days before the next billing date. No refund or credit is given for any unused portion of a plan due to early cancellation. If you cancel your membership before your next billing date, you may continue to use the wash until your expiry date.
  6. The customer must contact Tunnel Wash to change any information details (eg: vehicle, email, or credit card information) that might affect their membership. Customers using the Tunnel Wash app may update their own credit card information, from within the Tunnel Wash app.
  7. If Tunnel Wash is unable to charge a credit card for any reason, we have the right to continue the attempt to process payments until such time that we receive communications from you to terminate this agreement, as per clause 5.
  8. The customer must notify Tunnel Wash if the registered vehicle’s number plate is damaged or changed, the vehicle is sold, or the windscreen is replaced. The number plate will be de-activated and a new number plate loaded.
  9. If a number plate is tampered with or used in any way inconsistent to these terms and conditions, the agreement will be terminated, and all monies paid will be forfeited. If a number plate is misused on an unauthorised vehicle, additional charges will be charged to the customers credit card on a cost recovery basis. 
  10. FLEET WASH CLUB is valid at any Tunnel Wash during normal business hours. Tunnel Wash is closed on all public holidays and annual Christmas close down period. Tunnel Wash may also close during inclement/severe weather conditions, or for any unforeseen circumstances if necessary.
  11. Tunnel Wash is able to transfer the membership billing to the Tunnel Wash location that is used the majority of the time with seven days written notice to the customer.
  12. No other coupons, discounts, or special offers are valid with the FLEET WASH CLUB except any promotion on the set up fee which is only redeemable at the time of commencement of a membership.
  13. We are able to change our pricing and terms and conditions without notice, including hours of operation. In the event that pricing or terms and conditions change, the new information will be posted on the Tunnel Wash website. Price changes will take immediate effect for new customers and may apply from the next billing date for existing customers.
  14. By agreeing to these terms and conditions you also agree to our general terms and conditions that can be found on our website at tunnelwash.co.nz or in our onsite office. 
  15. Tunnel Wash may terminate the agreement at any time if the customer fails to comply with our terms and conditions. 
  16. Tunnel Wash is operated in New Zealand. All prices are GST inclusive.